Information

FAQs

Following are the most commonly asked questions on our website ...

Why should I use Lounge Pass?
Let the luxury of your holiday start before you reach your destination! Lounge Pass can offer you a passport to peace and quiet at over 190 airports worldwide at an affordable price. With over 300 airport VIP lounges worldwide, including 26 UK airports you can add an extra touch of luxury to your next trip and make the travel experience a whole lot better.


Where can I book with Lounge Pass?
Lounge Pass offers over 400 lounges worldwide in over 250 airports, including 42 in the UK. To view a comprehensive list of all locations simply select find your lounge.


What does it cost to book a lounge through Lounge Pass and how do I pay?
Prices start from as little as US$ 19.00 and vary by destination. When you go to book your lounge and select an airport and lounge of your choice, the costs (including those for children where permitted) will be displayed accordingly. You will be asked to pay online via a secure network connection using one of the following cards – Visa, Visa Delta, MasterCard or American Express.


How do I book a lounge through Lounge Pass?
There are 4 simple steps to a successful booking (please remember that all bookings must be at least 24 hours in advance of your departure date and for up to a maximum of 9 persons per booking).

1. Select your lounge
2. Complete your passenger details
3. Complete your payment details
4. Collect your Lounge Pass confirmation

Please remember you need this confirmation as proof of purchase and you will not be able to enter a lounge without it.


Can I book more than 1 lounge at a time?
Yes, Lounge Pass allows you to book as many lounges as required within the same transaction. For example should you wish to book a lounge for your return journey, simply go to ‘Book another lounge’ and select the airport and lounge of your choice. Each lounge selected is added to your ‘Lounge Cart’ and the total cost is displayed for easy reference. When your lounge selection is complete simply ‘Proceed to pay’.


What if I have problems making a booking?
The booking confirmation is instant. Should you experience any problems with any part of your booking please contact us and one of the customer service agents will assist you.


How many people can be included on one booking?
Each lounge operator/supplier will have their own entry requirements for Lounge Pass bookings, please see website for more details. All Group Bookings must be made directly with Lounge Pass and are on a request basis. All group bookings require 7 days written notice and all requests must be emailed to groupbookings@loungepass.com


Are children allowed access to the lounges?
Some lounges do not permit entry to infants or children and this information will be clearly displayed on the first step of the booking process as well as on each individual lounge details page. Lounge Pass will not allow you to include infants and children as part of your booking where these restrictions are in force.


What if the booking needs to be amended?
If you are already in receipt of your Lounge Pass booking confirmation please contact Lounge Pass within office hours at least 24 hours prior to your desired departure date. A team of staff will be on hand to assist you with your requirements.


What happens if I forget or lose my Lounge Pass booking confirmation?
You need your Lounge Pass booking confirmation as proof of purchase and you will not be able to enter any lounge without it. Under the terms and conditions of Lounge Pass, lounges will refuse entry to any passengers not in possession of a valid Lounge Pass booking confirmation. In the event you lose your Lounge Pass please contact Lounge Pass within office hours at least 24 hours prior to your desired departure date.


What happens if I need to cancel my booking?
Lounge Pass will refund in full provided that written notification is received within office hours at least 24 hours prior your departure date.


How long can I stay in a lounge?
Under the terms and conditions of Lounge Pass, the maximum stay within any lounge is 3 hours unless otherwise stated in the lounge listing. Where an extended stay package is available this will be clearly specified within the lounge listing.


Are there any other restrictions at the lounges?
Each lounge has its own entry conditions, which are clearly displayed on each individual lounge details page. These could include specific dress codes and it is always advisable to check the lounge details of your selected lounge before proceeding with your booking. Please remember to make sure that the lounge location is accessible from the terminal you are travelling from and that the hours of operation match your travel plans.


What facilities are available at the lounges?
These can vary and it is advisable to check the lounge details of your selected lounge before proceeding with your booking.


What is included in the cost of the visit?
You are free to use any facilities or services available and generally lounges provide complimentary refreshments however this is not always the case. Where payment is required for refreshments or services you will be asked to pay directly at the lounge. Champagne is not included in the lounge price, unless a champagne package is booked where available as clearly specified within the lounge listing. Champagne packages are only available at selected locations and have been negotiated through Lounge Pass with the lounge.


How do I contact Lounge Pass?
A dedicated team of customer service agents is on hand to assist you with any queries you may have about Lounge Pass. Simply call Tel: +44 (0)20 8865 3280 within office hours to speak to an agent.